The worlds best sporting events

Something for every sports fan - indulge your sporting passion with our wide range of experiences at all the best UK's and Worldwide sporting events.


Travel and accommodation

Packaged to make your experience complete we first of all make sure you get there and then have somewhere great to stay.


Official tickets*

As official travel partner to most of the biggest and best sporting clubs & events, you'll have peace of mind that the ticket in your hand is official. (*where included)

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01733 224 834

Lines are open:

Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 5:00pm
Sunday: Closed

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GETTING YOU CLOSER
TO THE ACTION
01733 224 834 : Mon - Fri: 9:00am - 5:30pm
 
  • General
  • Football Match Breaks
  • Football Supporters Travel
  • Other Sports

General FAQs

What is the credit card charge in my booking?

I have Thomas Cook vouchers. Can I use them?

I have not received any documentation.

What payment options are available to me?

I have made a booking and the money has been taken but I have not received a confirmation.

The website crashed whilst I was making a booking and I am unsure if I have been successful.

I want to make a booking of more than 8 people. Is this possible?

What is the best way to book a Sport product?

Can I pay with cash or by bank transfer?

I am due a refund. How do I receive this?

I need to update my personal details.

Premier League Match Break FAQs

When will I receive my Match Tickets?

Can I choose where I collect my match tickets from?

Can I find out where I am sat in the stadium?

Will my seats be allocated together?

How do I get to the stadium?

Are flights included with my Match Break.

Do I have to use my hotel room?

Do I get breakfast?

Do the people named on the booking have to use the tickets and/or or can I take someone else?

Can I sell my match tickets?

I support the away team (the visitors to the football ground). Can I still book a Match Break?

I want to change my nights of stay. Is this possible?

Can I change to a different match?

I have not received my accommodation voucher, what do I do?

I have not received my match ticket collection details. What do I do?

I want to cancel my Match Break. Is this possible?

I have received notification of a fixture change which is less than 36-hours from the original match date and time. Can I cancel or amend my booking?

I have received notification of a fixture change which is more than 36-hours from the original match date and time. Can I cancel or amend my booking?

If I miss the deadline for fixture change amendments or cancellation and I want to amend or cancel, what will happen?

I have added a match day programme. How do I receive this?

I have booked a stadium tour. How do I receive this?

Can I add an extra person to a booking?

Can I pay with cash or by bank transfer?

Can I book in a Thomas Cook or Co-op branch?

Can I pay a deposit?

I have a problem with my booking. The game is in the next 24-hours/I am at the hotel/I am at the stadium. What do I do?

European Supporters Travel

What time will my flight depart the UK for a day trip?

When can I expect my itinerary?

Why are itineraries not sent sooner?

Why do day trips depart so early in the morning?

What time will my flight depart for a one night trip?

Which terminal will my flight depart from?

I can no longer travel, can I get a refund?

Will my trip definitely operate?

When will my application be confirmed?

Why can confirmation take so long?

Not everyone on my application qualifies to travel. What can I do?

My friends have booked separately to me. Can I travel with them?

I have got a match ticket from the Football club but I also have a trip plus match ticket booked with Thomas Cook Sport.

Can I change the names on a booking.

When will I receive my match ticket?

Can I travel without a match ticket?

Can I add an extra person to a booking?

Can I book in a Thomas Cook or Co-op branch?

Do I have to travel to get my match ticket?

Domestic Football Travel

When can I expect my itinerary?

Why are itineraries not sent sooner?

Why do trips depart so far in advance of kick-off?

I can no longer travel, can I get a refund?

Will my trip definitely operate?

When will my application be confirmed?

My friends have booked separately to me. Can I travel with them?

Can I change the names on a booking.

When will I receive my match ticket?

Can I travel without a match ticket?

I have got s confirmed booking but I have not been awarded a match ticket from my club. Can I get a refund?

Can I add an extra person to a booking?

Can I book in a Thomas Cook or Co-op branch?

Other Sports FAQs

When can I expect to receive my final documentation?

What is a ticket lanyard?

What board basis are the hotels?

Can I change a name on my booking?

When will my booking be confirmed?

Do you have my confirmed flight times?

What time do circuit transfers operate?

I can’t travel anymore, can I cancel the trip and get a full refund?

Can I extend my stay?

If I don’t like the flights offered can I change/cancel free of charge?

Can I upgrade to premium/business class seats?

I don’t like one of the hotels in offered, can I change it with another hotel you offer?

Can Thomas Cook Sport Organise my Visa?

Can we get our tickets earlier than 7-10 days?

What happens if the event I have booked is cancelled?

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