Something for every sports fan - indulge your sporting passion with our wide range of experiences at all the best UK's and Worldwide sporting events.
Packaged to make your experience complete we first of all make sure you get there and then have somewhere great to stay.
As official travel partner to most of the biggest and best sporting clubs & events, you'll have peace of mind that the ticket in your hand is official. (*where included)
Enter code CRICKET100 when booking any Thomas Cook Sport Tour to Sri Lanka via the Thomas Cook Sport website www.thomascooksport.com<http://www.thomascooksport.com> or over the phone 01733 224834 between the 27.07.18 at 0001 and the 06.08.18 at 23:59 and receive £100pp discount off the total price. *Thomas Cook Sport discount terms & conditions: Normal Thomas Cook Sport booking conditions apply. Discount is applicable to new bookings only. Discount cannot be used in conjunction with any other promotional offers or via a Travel Agent.
Thomas Cook Sport has the right to withdraw the discount at anytime All Thomas Cook Sport Packages and Breaks are subject to availability and to normal Thomas Cook Sport booking conditions. Please see www.thomascooksport.com for full details.
THOMAS COOK TOUR OPERATIONS LIMITED trading as Thomas Cook Sport, ("TC Sport") a corporation organised under the laws of England and Wales with company number 03772199 whose registered office is Westpoint, Peterborough Business Park, Lynch Wood, Peterborough, PE2 6FZ, United Kingdom, VAT Number: GB 239 3841 42
*Applies to selected Thomas Cook Sport bookings made at least 6 months before departure/travel date. Pay a deposit from 25% of the cost of the booking and the remainder of the cost by interest free payments automatically debited from the card used to pay the deposit. Number of instalment payments and amount will vary depending on the booking date and travel dates and cost of the booking – where a booking is eligible for a payment plan, this will be shown on the payment page of our website. To change card details, please contact us at least 48 hours before a payment is due to be taken. Thomas Cook Sport booking conditions apply. Payments are collected by Thomas Cook Retail Ltd as a booking agent for Thomas Cook Sport.
WHEN YOU MAKE A BOOKING WITH US, YOU’RE ENTERING INTO A CONTRACT WITH THOMAS COOK TOUR OPERATIONS LIMITED, TRADING AS THOMAS COOK SPORT. THESE ARE THE TERMS AND CONDITIONS OF THAT CONTRACT, SO PLEASE READ THEM CAREFULLY.
Our company details: We are Thomas Cook Tour Operations Limited, an English company registered under company number 03772199 with our registered office address at Westpoint, Peterborough Business Park, Lynch Wood, PE2 6FZ.
In these Booking Conditions, when we use the words “we” “us” or “our”, “TC Sport”, we mean Thomas Cook Tour Operations Limited, trading as Thomas Cook Sport. When we use “you” or “your”, we mean the person who made the booking with us (the ‘Lead Name’ as described in section D, paragraph D2).
These conditions are all concerned with arrangements you make for your tourist/travel arrangements (the “Arrangements”) to sporting events such as football, rugby or tennis matches (the “Event(s)”). You must appreciate that our legal liabilities to you relating to Arrangements are very different to our legal liabilities to you in relation to Events. All these liabilities are detailed below. However, we want to emphasise from the start as clearly as possible that TC Sport has no control of or involvement in Events and TC Sport can’t have any responsibility to you for anything which goes wrong with an Event, such as a cancellation or a postponement of the Event.
ABTA Code of Conduct: We are a member of ABTA (number V6896), the UK’s largest travel association, and these Booking Conditions comply with the ABTA Code of Conduct.
Which Laws Apply To This Contract? : Your contract with us is subject to English law. If you want to take legal action against us, you can only issue that legal action in a court in England or Wales, unless you live in Northern Ireland or Scotland, in which case the courts of Northern Ireland or Scotland (as appropriate) can deal with any disputes.
Different terms & conditions for different types of Arrangements: SECTION A details the conditions that apply if the purpose of your Arrangements is to attend an Event, including an Event you have booked through us. If you’ve booked a package with us (as defined by the Package Travel and Linked Travel Arrangements Regulations 2018 ("PTR")), the conditions in SECTION B shall apply and will refer to that type of booking as your “Package”. However, if your booking is not a Package but one where you’ve booked individual Arrangements or the Arrangements will cover less than 24 hours ("Day Trips"), the conditions in SECTION C (and not section B) will apply. SECTION D details the conditions that apply to any type of booking you make with us.
Third party suppliers will each have their own terms and conditions (“Supplier’s Conditions”) that will govern the services, facilities and travel arrangements they provide and you’ll be bound by these, even if you have a contract with us. In the event of any conflict between a Supplier’s Conditions and these Booking Conditions, the term or condition in the Supplier’s Conditions that conflicts with ours will take precedence, unless it is deemed under English law to be invalid or unenforceable, in which case the relevant term or condition in our Booking Conditions will prevail. Some of the Suppliers’ Conditions may limit or exclude their liability to you and, because they’ll apply to your contract with us, may also limit or exclude our liability to you. Each Suppliers’ Conditions are often subject to international conventions too, which limit the supplier’s (and our) liability. You can get copies of the relevant Supplier’s Conditions if you ask us.
We’ve split our Booking Conditions into the following sections:
When we book an Event ticket for you, our responsibility is limited to the arranging of the tickets for that Event. We don’t have any responsibility for the supply, provision or conduct of the Event itself, and those responsible for the Event aren’t our suppliers. The tickets may contain important information and conditions, which you must read carefully. Tickets are non-transferable unless otherwise stated. Unfortunately, whilst rare, Events can be cancelled, postponed, rescheduled, abandoned or curtailed at short notice or without notice. We make every effort to get and pass on to you up-to-date information about Events, and players and tour leaders/celebrities relevant to the Events. This information is based on details supplied to us but we can’t guarantee its accuracy or that changes won’t occur. The cancellation or alteration of an Event, the non-appearance of a player or advertised tour leader/celebrity at the Event, or other changes, are entirely outside our control and outside of our contractual responsibility and we neither accept any responsibility for those changes nor will pay any refund, compensation or other sum in respect of that change.
We can’t therefore accept any responsibility or pay any refund, compensation or other sum for any changes in or cancellation of any advertised or confirmed programme or itinerary, even where this involves the cancellation of an Event, which may have been your main reason for making your booking. We’ll always do our best to find a suitable alternative Event, but can’t promise to be able to do so. If, however, we obtain a refund from the organiser of the cancelled Event, then this will be passed on to you.
If you purchase ticket(s) for an Event other than through TC Sport, we accept no liability for the validity of any ticket(s) you buy. If you’ve purchased Arrangements through us but a ticket for an Event separately and the Event is cancelled or rearranged, then if we’re able to change our services to coincide with the re-arrangement of the Event we’ll inform you of the changes and any addition or reduction in costs that may apply. In some cases we’ll not be able to alter Arrangements and we’ll continue to supply the original Arrangements which we’ve agreed to supply to you. This applies even where there has been the cancellation of an Event, which may have been your main reason for booking.
In addition to the above, please also note the following important information:
A1. Venue admission and facilities
Admission to venues is controlled by the Event organiser, venue officials and/or the police. Where we provide you with a ticket for an Event, our responsibility is limited to the provision of the ticket itself and this doesn’t guarantee your admission to the venue. Your actions or behaviour or the behaviour or actions of others may result in you being denied entry to the venue. Such circumstances are beyond our control and we accept no responsibility if this happens. We accept no liability whatsoever for either the quality of any Event or venue facilities, or for any injury sustained in the venue or in the vicinity of the venue or during the Event (except where such injury is caused by our negligence).
Venue and ticket regulations apply which will be stated on your ticket or available upon request from the Event organiser. Security for entry to venues may be strict. You’ll need to allow a time to go through the security arrangements which, depending on the Event, may involve baggage checks and/or screening.
A2. Replacement tickets
Event organisers, clubs, venues and/or TC Sport won’t issue duplicate/replacement tickets for an Event. TC Sport accepts no responsibility for lost or stolen tickets.
A3. Club/association membership requirements
The issuing of Event tickets may be restricted to supporters who satisfy certain eligibility criteria as determined by clubs or associations connected with the Event. We don’t determine your eligibility for tickets but we’ve the right to refuse to accept a booking or cancel a confirmed booking where you’ve failed to comply with any club/association membership requirements advised to us by the relevant club/association. Cancellation can be made any time up to the Event and any refunds will be at the discretion of TC Sport depending on whether TC Sport have incurred costs in relation to the booking.
A4. Use of Event tickets
For some Events, the tickets we sell are for seats within a specific area/location of the venue for supporters of a designated team/club. Where this applies details will be advised to you at the time of booking. In these cases, tickets aren’t for use by supporters of the opposing team/club. Your booking is subject to cancellation if you’re found to have breached these rules in advance of your attendance at the Event and/or you’ll be subject to eviction from the venue if you’re found to breach these rules at the venue itself. Where we sell Event tickets in combination with transport or accommodation (such as a ‘Match Break’), it’s a condition of sale that the transport /accommodation is used and the Arrangement isn’t purchased for the sole purpose of using the Event ticket. We reserve the right to withhold issuing the Event ticket if the transport or accommodation isn’t used.
A5. Resale of Event tickets
Event tickets purchased through TC Sport are strictly subject to the Event organiser’s terms and conditions. The resale of Event tickets may be prohibited by the organiser of the Event, and in some cases resale may even be illegal. You’re advised to seek permission from the organiser of the Event before attempting to re-sell any Event tickets.
The terms set out below, together with the terms set out in section D, apply when you book a Package.
B1. Price changes after booking (surcharges)
We can change your Package price after you’ve booked, only in certain circumstances:
B2. Transport delays
Transport delays sometimes occur. We work closely with the transport operators and overseas offices to make sure any delay is as short as possible. When a delay occurs we’ll try to make sure refreshments or meals are provided when appropriate. We’ll not do this ourselves as such Arrangements will normally be the responsibility of the airline/train operator. If you’ve taken out our recommended holiday insurance or a comparable policy you should have cover against such delays.
B3. Our responsibility for the performance of your Package
Your contract with us is an agreement for services. Where we provide the Arrangements which make up your Package, we have a legal duty to use reasonable skill and care in providing them to you. Where we have arranged for third parties to provide the Arrangements which make up your Package, we have a legal duty to use reasonable skill and care in making the arrangements for these third party suppliers to provide the Arrangements to you. If we comply with any applicable regulatory or legal requirements (such as the requirements of the Civil Aviation Authority) that will mean we and our suppliers have properly performed our obligations to you under our contract with you. Taking reasonable skill and care doesn’t necessarily mean we have to comply with each and every local law and regulation, particularly where these impose absolute obligations. If you wish to make any claim against us, you must show that reasonable skill and care hasn’t been used by us or our supplier in providing the Arrangements.
We also have a liability to you for the performance of the travel services included in your Package, irrespective of the fact that the travel services might actually be provided by one of our third party suppliers.
You must tell us immediately of any failure to perform, or an improper performance of, your Package (a “Failure”). This will give us the opportunity to resolve the Failure, including whilst you are using the Arrangements. If we refuse to do so, or it’s necessary for you to resolve the Failure immediately, then you may resolve the Failure yourself and request reimbursement of reasonable expenses from us. However, these rights will not arise if remedying the Failure is impossible or entails disproportionate costs, in which case your only right will be to seek a price reduction or compensation in accordance with paragraph B4: ‘Our liability to you’.
If a significant proportion of the travel services included in your Package cannot be provided, we shall offer at no extra cost to you suitable alternative arrangements for the continuation of your Package. The alternative arrangements shall where possible be of equivalent or higher quality. Where they are of lower quality you will be entitled to a price reduction. You may only reject the alternative arrangements we offer to you if they are not comparable to what was included in your original Package or if the price reduction we offer to you is inadequate. If you do reject the alternative arrangements, or if we are not able to offer them, then you may, where appropriate, be entitled to a price reduction and/or compensation in accordance with paragraph B4: ‘Our liability to You’.
If a Failure substantially affects the performance of your Package, and we have not resolved the problem within a reasonable period of time, you may cancel the remainder of your Package without paying a termination fee. If you do decide to cancel and your Package included transport to the destination, we shall repatriate you to your place of departure at no extra cost to you. You may, where appropriate, be entitled to a price reduction and/or compensation in accordance with paragraph B4 ‘Our liability to You’.
If we are unable to ensure your return to your place of departure because of Circumstances Beyond Our Control (as set out in paragraph D12), we shall bear the cost of necessary accommodation of equivalent category (if possible) for a period not exceeding three nights (subject to any extended period provided for in EU or EC passengers rights legislation, otherwise known as Union passenger rights legislation). This limitation shall not apply to persons with reduced mobility and any person accompanying them (such as pregnant women, unaccompanied minors, and persons in need of specific medical assistance) provided that we have been notified of their particular needs at least 48 hours before the start of the Package.
B4. Our liability to you
We will offer you an appropriate price reduction for any period during which there is a Failure (as described in paragraph B3 ‘Our responsibility for the performance of your Package’), unless that Failure is attributable to you.
We will also offer you appropriate compensation for any damage which you sustain as a result of any Failure (including death or personal injury caused by a Failure), except where such Failure is attributable to you or a third party unconnected with the provision of the travel services included in your Package, where the Failure is unforeseeable or unavoidable, or where the Failure is due to Circumstances Beyond Our Control (as set out in paragraph D12). If any international convention applies to or governs any of the services or facilities included in your Package and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation will be limited in accordance with and/or in an identical manner to that provided for by the relevant international convention, as set out in paragraph D13: ‘International Conventions’.
For claims which do not involve death, personal injury or damage caused intentionally or with negligence, including if any part of your Package is not as described by us in our Package contract with you, the maximum we’ll pay you for a claim in any circumstances is three times the price of the Package. This maximum will only be payable when every aspect of your Package has gone wrong and you have not received any benefit from your Package. Any sums received by you from suppliers will be deducted from any sum we pay to you as compensation.
If you are granted compensation or a price reduction by a third party in relation to the same Failure for which you claim compensation or a price reduction against us, then we may deduct the compensation or price reduction you received from that third party from any sums payable by us to you.
You agree to assist us in recovering from any third party any sum which may compensate us for any sums we pay to you. In particular, you’re obliged to assign to us any rights that you may have against any other person whose acts or omissions have caused or contributed to our legal liability to pay you compensation. You must also provide us with all assistance we may reasonably require to obtain reimbursement from any third party.
Should you become ill during a Package, you must consult a local doctor and, in addition, report your illness to our representative (if we provide a rep service) or via our contact details as shown on our travel documentation. You should also consult your GP upon your return to the UK. Should you then wish to make a claim against us as a result of that illness, you must provide us with full details of both the local doctor you saw and your GP, together with written authority for us to obtain a medical report from both those doctors.
If during your Package you or any member of your party suffers any difficulty, we’ll offer you appropriate assistance. This assistance will include providing appropriate information on health services, local authorities and consular assistance and assisting you make distance communications and helping you to find alternative Arrangements. We may also make a contribution towards your initial legal costs in taking action against the person(s) responsible but only if you request this within 90 days of the incident in question. All assistance (financial or otherwise) is subject to our reasonable discretion and a maximum total cost to ourselves of £1,000 per booking. If you’re entitled to have any costs and expenses arising from such an incident met by any insurance policy or if you obtain a costs order against anyone in relation to the incident, then you must repay to us the costs and expenses we incur in assisting you.
Other than as set out above and detailed elsewhere in these Booking Conditions, we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your Package.
If you want to make a claim against us, you must follow the procedure set out in paragraph D17: “If you have a complaint”.
B5. Airline collapse
In the unlikely event that the airline with which you’re travelling ceases to trade whilst you’re abroad, we will try to make suitable alternative Arrangements for you as described in paragraph B3: Our responsibility for the performance of your Package. You must contact us at the earliest opportunity to allow us to seek to find you an alternative return flight. We shall not be liable for any costs you incur in making your own return flight arrangements if you’ve not given us the opportunity to arrange an alternative flight home for you.
Where you choose to book individual Arrangements, and/or where the Arrangements you book cover a period of 24 hours or less (“Day Trips”), the conditions which particularly apply to such a booking are detailed below and in section D.
C1. Price changes after booking (surcharges)
You’ll be liable to pay any price increases in full that may occur any time prior to departure. If before you book we know of circumstances that may cause an increase in the price of your booking after you’ve paid, we’ll attempt to provide details to you. Circumstances causing an increase in the price of your booking may include additional costs associated with repositioning aircraft or changes in supplier costs advised at short notice.
C2. Our responsibility for the performance of your Arrangements and Day Trips and our liability to you
Our obligations under our contract are limited to using our reasonable skill and care to arrange for the provision of the transport services and/or accommodation included in your booking by independent third parties. We have no responsibility or liability for the provision of the actual transport services, accommodation or the Event or for the acts or omissions of the transport/accommodation provider concerned or any of its/their employees, agents, suppliers or subcontractors. The transport provider’s conditions of carriage will apply to your contract (see ‘Suppliers Conditions’ at the start of these Booking Conditions). We aren’t an airline or air carrier, or train, coach or ferry operator and don’t enter into a contract for carriage with you. We don’t provide or undertake to provide any transport services; we simply agree to arrange these where included in your Arrangements. Except in the case of death or personal injury caused by our negligence, our maximum liability if we’re found to be at fault in connection with our contractual obligations to you is limited to twice the cost of your confirmed booking. However, in the event that we’re found liable in relation to any transport services or for any transport provider’s acts or omissions in any respect or on any basis whatsoever, the maximum amount we’ll have to pay you will be limited to the maximum amount the transport provider would’ve to pay you in accordance with applicable International Convention(s) or Regulation(s) as stated in paragraph D13: ‘International conventions’.
When making any payment to you, we’re entitled to deduct any money, which you’ve received or are due to receive from the transport provider for the complaint or claim in question.
D1. Accuracy of descriptions and advertised prices
Descriptions: Descriptions of accommodation, destinations, facilities and services we provide (“Descriptions”) are based on information obtained from our suppliers. Sometimes the facilities described will be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests. Where our suppliers advise us of significant changes to Descriptions or about the withdrawal of any significant facility, we will tell you as soon as possible. Some activities or facilities may not be available when you arrive at your booked accommodation. In some places there is a possibility that you will be disturbed by noise from less considerate groups, so please bear this in mind when choosing your destination and accommodation. Any transfer times we quote are approximate and, depending on circumstances, the journey time to your destination may be longer than quoted.
Advertised Prices: All Events and Arrangements we advertise are subject to availability. We reserve the right to vary prices according to the demand for our Arrangements. Prices you may have seen on our promotional adverts, brochures or emails are subject to change. When you make a search on our website for specific Arrangements our website will then check the live availability and price so changes may occur before your final price is confirmed. Mistakes or computer errors occasionally occur, so if any price on our website or booking system is obviously wrong then any booking made based on that price won’t be valid, and we’ll be entitled to cancel it and give you a full refund. All prices can change (up or down) at any time before a booking is made.
Local Charges: There may be a charge for some facilities at your booked accommodation or in destination, such as mini-bars, laundry services, safety deposit boxes, air-conditioning, departure taxis and city taxes.
D2. Making a booking and paying
Applications: For some Arrangements we may allow you to advance register or apply to make a booking. You will be required to enter your card details at the time of booking and authorise for the payment to be taken in due course, which will confirm that you applied for a booking to be made and accepted our terms and conditions, but does not guarantee that your booking has been confirmed. We may change or withdraw Arrangements during the registration/application period, and where the Arrangements in your provisional booking are changed or withdrawn we’ll offer you a refund of any deposit paid.
On-request bookings: Some Arrangements will be booked on a request basis (an “On-request Booking”) to allow us to check that the request you have made is available and at the advertised price. For On-request Bookings you may be required to sign and return our booking form and a deposit may be payable which will confirm that you applied for the On-request Booking to be made and accepted our terms and conditions, but does not guarantee that your On-request Booking has been confirmed. We may change or withdraw Arrangements during the registration/application period, and where the Arrangements in your provisional On-request Booking are changed or withdrawn we’ll offer you a refund of any deposit paid.
The Lead Name and their responsibilities: The person who instructs us to make the booking and either signs the booking form (if booking with a travel agent) or completes the booking online or by telephone is the 'Lead Name'. The Lead Name must be 18 years of age or over at the time of booking. The Lead Name is the person who is entering into the contract with us. By making a booking, the Lead Name is agreeing to these Booking Conditions. The Lead Name is the person responsible for paying the total booking price, including any insurance premiums and subsequent cancellation or amendment charges that may be payable – even if any of the other people travelling on the booking fail to pay their share of the price. The Lead Name agrees to provide all those who are named as passengers on the booking with accurate and full information regarding the Arrangements booked, including any changes made to those Arrangements by us or the Lead Name, and confirms that all those named passengers, including any that may be added at a later date, agree to be named on the booking and agree to be bound by these Booking Conditions. When a booking has been confirmed by us, only the Lead Name can cancel or amend the booking. However, only in the case of the death or serious illness of the Lead Name we’ll accept a written instruction to cancel or amend signed by another person named on the booking.
Paying For Your booking: Payment terms may vary depending on the Arrangements you book and the time in which you book. We may, depending on the suppliers we use, require a deposit at the time of booking followed by full balance payment by a specified date. In other cases we may require a set number of instalments to be paid before the final balance. For some bookings, particularly those made close to departure, full payment will be required at the time of booking. You’ll be advised at the time of booking what payment is required for the Arrangements in question. Please note failure to pay on time will result in cancellation of your booking and we’ll retain any money you’ve paid up to that point of cancellation. If you’re purchasing a travel insurance policy through us, the premium for this will also be payable at time of booking.
Method of Payment: We accept all major credit cards and debit cards.
Special Requests: If you have a special request for something that is not automatically part of your booking (e.g. quiet room, low floor room, vegan meal on the flight, etc.) (a “Special Request”), please make the request as soon as possible. We will pass your request on to the relevant supplier to ask if they can provide what you want. Special Requests are not guaranteed to be met, even if we’ve made a note of your request on your invoice. That just means we’ve received the request and have passed it on to the supplier. We will not pay compensation for failing to meet a Special Request unless we’ve confirmed separately in writing to you that the request will be met. When you make a Special Request you agree that any personal data you provide (including sensitive personal data) has to be passed to the relevant supplier to fulfil that request, and you consent to this happening; please see paragraph D18: ‘Data Protection’ for more information.
D3. Confirming your contract with us
Once you’ve booked we’ll issue a confirmation invoice setting out the travel details and price. A contract will exist between you and us when we issue the confirmation invoice. Please check the details on your confirmation invoice carefully. If you have any questions, or anything does not appear to be right, you must contact our reservations staff or your travel agent immediately. As mentioned above, pay particular attention to the date that your final payment is due as we may cancel your booking if you don’t make your final payment on time and we will keep your deposit.
D4. Passports, visas (British & Irish citizens) and health requirements
It’s your responsibility to ensure that you and those travelling with you under the booking each have a valid passport, any necessary visa, and that you’ve obtained any necessary vaccinations, to gain entry to any country you’re visiting under the booking. It can often take some time to obtain a passport or visa therefore you should apply for these well in advance of your trip. General information on passport and visa requirements for British Citizens is available through our website. However, passport and visa regulations and health requirements can change at any time, therefore we recommend that you check passport/visa requirements with the UK Passport Office (www.gov.uk/browse/abroad/passports) or with the Embassy or Consulate of the country you intend to visit and that you consult your GP regarding necessary vaccinations. Travel advice, including advice on health requirements, can also be obtained from the UK Foreign Office (www.fco.gov.uk). Irish Foreign Office (www.dfa.ie/travel/travel-advice), and the websites www.nathnac.org and www.hpa.org.uk. If you’re visiting a European Union (EU) country you should obtain a European Health Insurance Card (EHIC) which can be obtained free of charge by completing an application form available from main Post Offices and from www.dh.gov.uk/travellers. Please note, the EHIC is in addition to Travel Insurance, not instead of it. We’ll have no liability to you if you or any member of your party travel without a valid passport, visa and/or necessary vaccinations, and the Lead Name will have to pay to us any costs which we incur helping you because of any such failure on the part of any member under your booking failing to have a valid passport, visa and/or necessary vaccinations.
D5. Disabled travellers and passengers with reduced mobility
We can’t be held responsible if you fail to tell us about special needs/requirements that’ll affect any Arrangements you book and this means we’ll not compensate you. For customers who require support, advice or assistance prior to booking or more information about specific Arrangements and venues please contact us. If you’ve a medical / mobility problem / condition or disability which may affect your ability to use or access Arrangements or venues, please tell us before you confirm your booking.
D6. How will we contact you after your booking is confirmed
After booking we will communicate with you primarily by email unless you have not provided us with an email address, in which case we will communicate with you by post or by telephone. Not all communications can go by email so we may also contact you by post or by telephone if, for example (and for whatever reason), we’ve difficulty contacting you by email. If you book via an agent, all communications will be sent to your agent who will pass them on to you. By making your booking or enquiry online or otherwise providing us with an email address, you authorise us to contact you in relation to your booking or enquiry using the email address and telephone number you’ve used to contact us or which you’ve otherwise provided. You must accordingly check your emails on a regular basis, especially in the days leading up to the Event or date of travel and if a change to an Event (including the date/time of an Event) is publicised. Short notice alterations or cancellations can sometimes occur and when we communicate any change to your booking we’ll require a prompt response from you, particularly if any such change isn’t acceptable to you.
Each person travelling on your booking must hold adequate travel insurance cover suitable for the type of trip you’ve booked. TC Sport can offer travel insurance but you don’t have to buy our insurance and can choose to obtain cover from any other provider. We recommend that you purchase travel insurance either at the time of booking or as soon as possible after booking (if you don’t already have it) so that you have cover in case you need to cancel before travel. Your travel insurance should also provide cover for medical emergencies, such as illness or injury while you’re away. We cannot be responsible for any costs you or a member of your party incur as a result of failing to take out adequate travel insurance.
D8. Changes you make before your Arrangements commence
If you want to change the Arrangements you’ve booked in any way we’ll try to help you, although we can’t guarantee that we’ll always be able to make a change you want as changes are subject to availability at the time and to the terms and conditions of our suppliers and the Event organisers. In some cases where Event tickets are included in your Package, any restrictions on the transfer of Event tickets to another person may also mean you’re restricted from changing linked Arrangements. Please note that typically changes to transport and Event tickets are very restrictive. Where we can make a change, we’ll charge for any additional services, facilities, or other items changed, at the price, which applies on the day the change is made. In addition, we’ll also apply charges for each person on the booking and for each item you want to change as shown in the table below. Any booking discount you may have received at the time the original booking was made may be altered or reduced whenever changes are made. If you’ve paid supplements for accommodation and the number of people in your accommodation changes, you may have to pay extra and may lose any free or reduced infant and child places or any free group places. Any change to your booking (such as, departure date, airport, accommodation, or length of stay) will apply to all members of your booking. Changes to dates, destination and accommodation can’t be made within 14 days of the start of your Arrangements and full cancellation charges will apply – see paragraph D9: ‘Cancellation by you’.
The costs shown in the table below are in pounds Sterling per change per person. If you’ve paid for your booking in Euros then the equivalent amount in Euros will apply.
|Notice given more than 70 days before the date of travel||Notice given 15-70 days before the date of travel||Notice given 8-14 days before the date of travel||Notice given 7 days or less before the date of travel|
|Transport (e.g. Air/Sea/Road/Rail)||£30 per person per change||£40 per person per change||Cancellation charges – see paragraph D9: ‘Cancellation by you’||Cancellation charges – see paragraph D9: ‘Cancellation by you’|
|Date of travel (see Note 1)||£30 per person per change||Cancellation charges – see ‘Cancellation By You’||Cancellation charges – see paragraph D9: ‘Cancellation by you’||Cancellation charges – see paragraph D9: ‘Cancellation by you’|
|Destination Airport||£30 per person per change||Cancellation charges – see ‘Cancellation By You’||Cancellation charges – see paragraph D9: ‘Cancellation by you’||Cancellation charges – see paragraph D9: ‘Cancellation by you’|
|Name Change (see Note 2)||£30 per name change||£40 per name change||£40 per name change||Cancellation charges – see paragraph D9: ‘Cancellation by you’|
|Note: the transport supplier may impose additional charges of up to 100% of the ticket cost; any such charges will be in addition to the amendment fees listed above – see the exceptions in paragraph D9: ‘Cancellation by you’.|
|Accommodation||£30 per person per change||£40 per person per change||Cancellation charges – see paragraph D9: ‘Cancellation by you’||Cancellation charges – see paragraph D9: ‘Cancellation by you’|
|Optional Extras (See Note 3)||The greater of £25 or Loss of deposit||Cancellation charges – see ‘Cancellation By You’||Cancellation charges – see paragraph D9: ‘Cancellation by you’||Cancellation charges – see paragraph D9: ‘Cancellation by you’|
Note 1: It’s not possible to transfer your booking to different Arrangements more than 3 months after your original Arrangements were due to commence without incurring cancellation charges.
Note 2: All names of members of the party under a booking must be entered at the time of booking. If names aren’t confirmed at the time of booking and entered as “TBA” (or similar), a name change fee may apply when supplying the actual name of the person attending. In some cases (for example, Arrangements including a scheduled flight, or tickets for Events), name changes (including initial changes), can be treated by such suppliers as a cancellation and rebooking, regardless of the period of notice given to us. If the supplier treats the change as a cancellation and rebooking we’ll pass on to you the cost imposed by the supplier (which could be up to 100% of the transport element of your booking) and you must also pay the charge set out in the table above. You may change any or all names on your booking for Arrangements provided that the new person(s) satisfies all the conditions that apply to the booking, however please note that name changes for Events are not usually permitted. If the Lead Name is removed from the booking, someone must replace that person as the Lead Name and will accept the responsibility for the booking as set out in paragraph D2: ‘Making a booking and paying’. Name changes cannot be made within 7 days of the start of your Arrangements and full cancellation charges will apply; see Paragraph D9: Cancellation by you.
Note 3: When we refer to 'Optional Extras', we mean anything you choose to add to your booking that’s additional to the inclusive transport and accommodation Arrangements you book, such as car hire. If you cancel any Optional Extras for which there’s a cost, we’ll apply the charges above. If you cancel any travel insurance you booked through us, your premium won’t be refunded as cover under the policy will already have begun.
D9. Cancellation by you
We’ll only accept instructions from the Lead Name to cancel a booking, and notice to cancel must be given either in writing or by telephone by that Lead Name. The charges shown below apply from the date we receive at our offices the notice to cancel or the travel agent activates the cancellation. In order to cover our expected losses from the cancellation of the booking, cancellation charges shall be paid by you if you or anyone travelling with you cancels. If any member of the booking cancels and you cannot fill that person's place, you may have to pay additional supplements for your accommodation (such as single or under-occupancy supplements). If you do cancel, you must still pay any insurance premiums, card charges and amendment charges which arose before the cancellation and any deposits paid for any pre-booked items or services.
Cancellation for UK football ticket and hotel breaks (including ‘Match Breaks’ Packages): the following scale of charges apply to cancellation of ‘Match Breaks’ Packages unless stated otherwise at the time of booking.
|Date we receive your notice to cancel before your ‘Match Break Package’ is due to commence||Cancellation charge|
|More than 98 days||Loss of deposit|
|98-71 days||Loss of deposit or 20%, whichever is greater|
|70-64 days||Loss of deposit or 30%, whichever is greater|
|63-50 days||50% of the cost of your booking|
|49-29 days||70% of the cost of your booking|
|28-14 days||90% of the cost of your booking|
|14 days or fewer||100% of the cost of your booking|
Cancellations of all other Arrangements: Cancellation of Arrangements you book in connection with all other sporting Events can result in up to 100% cancellation charges regardless of the notice period given to us. In most cases the deposits, instalments or balances we collect will reflect the payments we’re required to make to our suppliers. These payments may be higher than our suppliers typically charge at other times of the year due to the high demand for services in connection with different Events, particularly those relating to major Events such as the football World Cup or European Finals. In order to cover the costs we incur from your cancellation, these charges will be passed on to you. Unless otherwise advised when you book, all payments you’re required to make are non-refundable. Please note that for UK departures the price of your Arrangements (provided that it includes a flight) includes the amount we’re required to pay to the CAA as part of the ATOL Protection Contribution (currently £2.50 per person) (the “APC Sum”). In the event that you cancel your booking, the APC Sum in the Package cost is not refundable in any circumstances.
Cancellation as a result of Circumstances Beyond Our Control
You may cancel a Package booking without paying the charges set out above if Circumstances Beyond our Control (as described in paragraph D12: ‘Circumstances Beyond Our Control’) occur that we have confirm to you will significantly affect the Arrangements, such as your transport to the place of destination. In these circumstances, we will refund the cost of your Arrangements but you will not be entitled to any compensation. Also, you must still pay any insurance premiums and amendment charges that arose before the cancellation as well as any deposits paid for any pre-booked Arrangements.
D10. Changes made by us before the start of your Arrangements
Sometimes we’ll have to change your Arrangements. If any change will have a significant effect on your Arrangements (a “Significant Change”), we’ll tell you about it before you travel (if we are able to do so ahead of your travel). The sort of Significant Changes we’ll tell you about include:
If you agree to the Significant Change, we will give you a price reduction if the change results in Arrangements of lesser quality or cost. If you don’t want to accept a Significant Change then we’ll, if we’re able to do so, offer you an alternative Arrangements of equivalent or closely similar standard and price at no extra cost, or Arrangements of lesser quality or cost where we’ll refund the difference in price. If you don’t wish to take the alternative Arrangements we offer you, you can choose a different Arrangement offered for sale by us and pay, or receive a refund of, any price difference. Or, if you prefer, you can cancel your Arrangements and receive a full refund of any money you’ve paid to us, except for any amendment charges. We’ll consider an appropriate refund of insurance premiums paid if you can show that you’re unable to transfer or reuse your policy. We will give you a reasonable period of time to decide which of the options described above you would like to take. If we do not hear from you then we shall send a reminder to you, and if you still do not respond then we may cancel your Arrangements and provide you with a refund.
Unless the Significant Change is as a result of Circumstances Beyond Our Control (as set out in paragraph D12), we’ll pay you compensation as shown in the table below. If you accept the Significant Change or amend to a different Arrangement offered for sale by us, you’ll receive compensation as per Option 1 in the table below. If you reject the Significant Change and cancel your Arrangements, you’ll receive compensation as per Option 2. The amounts in the table are by way of guideline only and may in appropriate circumstances be increased.
|Period of notice we give you or your travel agent before departure||Compensation* for each full fare paying passenger|
|Option 1||Option 2|
*Compensation for departures will be paid in the equivalent Euro (€) value to the amounts in the table.
Minor Changes: Any change which is not deemed to be a Significant Change, as outlined above, will be classed as a minor change (a “Minor Change”). We’ll try to tell you about a Minor Change before you travel but we won’t pay any compensation for a Minor Change. When you book a ‘Match Break’ Package, accommodation will be reserved for you on either the night before or the night of the scheduled date of the fixture.
Where a weekend (Saturday or Sunday) fixture is rescheduled for any reason whatsoever to a different kick-off time on the same weekend (Saturday or Sunday), we’ll offer you the option to change the night of your accommodation booking to coincide with the fixture change, subject to availability with no amendment fees. Where a midweek (Monday-Friday) fixture is rescheduled for any reason whatsoever to a different time earlier than or after 36 hours of the previously confirmed start time then we’ll offer you the option to change the night of your accommodation booking to coincide with the fixture change, subject to availability with no amendment fees. If the price of the new Arrangement is higher, this must be paid by you. If the price of the new Arrangement is lower, we’ll refund you the difference in price. This change doesn’t constitute a Significant Change and no refund will be payable if you cancel your Arrangements.
D11. Cancellation by us
On rare occasions, we may need to cancel your Arrangements if there’s insufficient demand for your particular Arrangements or if you’ve failed to meet club/team eligibility criteria for tickets. If we’ve to cancel Arrangements for any particular reason, we’ll tell you as soon as reasonably possible. In these circumstances, we’ll , if we’re able to do so, offer you an alternative Arrangement of equivalent or closely similar standard and price at no extra cost, or an Arrangement of lesser quality or cost, in which case we’ll refund the difference in price. If you don’t wish to take the alternative we offer you, you can choose another offered for sale by us and pay, or receive a full refund of, any price difference. Or, if you prefer, you can receive a full refund of any money you’ve paid to us, except for any amendment charges. We’ll consider an appropriate refund of insurance premiums paid if you can show that you’re unable to transfer or reuse your policy. We can also cancel if you fail to make payment for your booking on time. We will give you a reasonable period of time to decide which of the options described above you would like to take. If we do not hear from you, we shall send a reminder to you, and if you still do not respond then we may cancel your Arrangements and provide you with a refund.
No compensation will be payable if we cancel because of Circumstances Beyond our Control (as set out in paragraph D12: ‘Circumstances Beyond Our Control’) or because the minimum number of persons required to book the Arrangements for it to take place (as described in your booking) has not been met. We can also cancel your booking if you fail to make payment on time.
D12. Circumstances Beyond Our Control
Except where we say differently elsewhere in these conditions, we can’t pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility if, as a result of circumstances beyond our control, (“Circumstances Beyond Our Control”) we’ve to change the Arrangements you’ve booked with us after your Arrangements start, or we, or the suppliers, have informed you that we can’t supply your Arrangements, as we, or they, had agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any situation beyond our control and the consequences of which could not have been avoided even if all reasonable measures had been taken. This particularly applies where circumstances beyond our control lead to the cancellation of Events or to the Arrangement or re-scheduling of Events so that they don’t coincide with your other Arrangements and we’re unable to change your Arrangements or you’re unable to take any changed Arrangements we can offer – see section A above for further details. Such changes or cancellations of Events at the request of, for example, sports associations, police or other local authorities, television/radio broadcasters will be a circumstance beyond our control. Circumstances beyond our control will also usually include, but are not limited to, war, threat of war, airport closures, airspace closures (as well as other air traffic management decisions which may give rise to long or overnight delays or cancellations of one or more flights), the inability of airline(s) to operate flights as a result of the United Kingdom’s decision to leave the European Union (including the loss or restriction of air traffic or transit rights or the right of airline(s) to enter any airspace), epidemic, significant risks to human health such as the outbreak of a serious disease at the travel destination, natural or nuclear disaster, serious security problems such as terrorist activity, civil unrest or events arising out of political instability, industrial dispute or strikes, bad weather (actual or threatened), Foreign Office advising against travel to a particular destination and significant building work taking place outside of your accommodation (such as resort development).
D13. International conventions
If any international convention applies to or governs any of the Arrangements provided by us or any of the suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those Arrangements, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). International Conventions which may apply include: the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1955 and by any of the additional Montreal Protocol of 1975) or the Montreal Convention 1999 (these relate to travel by air); the COTIF Convention concerning International Carriage by Rail 1980 (as amended); the Athens Convention 1974 (relating to travel by sea); the Geneva Convention 1973 (relating to travel by road); and the Paris Convention 1962 (relating to hotel stays). You can ask us for a copy of the relevant convention. For the avoidance of doubt, this means that we’re to be regarded as having all the benefit of any limitations of compensation contained in any of these conventions or any other international conventions applicable to your Arrangements (including Packages).
D14. Flight and other travel timings
Flight, rail and other transport timings are provided by the relevant transport operators and are subject to air traffic control and Network Rail restrictions, as applicable. Local police authorities and safety officers may also influence the timing and routing of transport schedules particularly where Events involve large numbers of spectators and crowd control is necessary. All means of transportation are subject to weather conditions and the need for constant maintenance and the ability of passengers to check in on time. There is no guarantee that transport will depart or arrive at the times stated on any itinerary or tickets you receive. All timings are estimates only, and we don’t have any liability to you for any delay, which may arise, or for any schedule alterations.
D15. Denied boarding
Where a flight ticket is downgraded or a flight cancelled or delayed, or boarding is denied by any airline in circumstances that entitle you to compensation under the Denied Boarding Regulations 2004, then you must make your claim under those Regulations directly against the relevant airline. Any sum you’re paid by the airline in this respect constitutes the full amount of your entitlement to compensation for all matters flowing from the airline's actions and which fall within the scope of the Denied Boarding Regulations 2004. If for any reason you don’t comply with the requirement to claim against the airline and make a claim for compensation against us, you agree that at the time we pay you any compensation you’ll make a complete assignment to us of the rights you have against the airline in relation to your claim.
Excursions include (but are not restricted to) any sightseeing trips or other tours (“Excursions”). Excursions can be booked and/or paid for overseas (“Overseas Booked Excursions”) or pre-booked and paid for before you go (“Pre-booked Excursions”). We don’t provide Overseas Booked Excursions or Pre-booked Excursions as they’re supplied by third party suppliers and are subject to the Suppliers’ Conditions. Excursions don’t form part of your Package and aren’t governed by the PTR with the exception of selected Pre-booked Excursions. Only Pre-booked Excursions which are included in the advertised Package price of your trip and which aren’t sold separately as an optional add-on to your Package at a later time are governed by the PTR. We don’t have any responsibility or liability whatsoever for anything which may go wrong on Excursions that don’t form part of your Package. We, our servants, employees or agents are acting either as agents for the relevant Excursion supplier or as agent for you, depending upon the Excursion booked. In any event the contract for any Excursion is between you and the Excursion provider, unless the Excursion forms part of your Package. It’s your responsibility to note carefully any conditions of contract contained in any Excursion literature, ticket or receipt you’re given.
D17. If you have a complaint
If you’re not satisfied with any aspect of your Arrangements, as soon as possible please notify a relevant person (for example, the hotel management). If they can’t help you to your satisfaction then you must contact us on the telephone number supplied to you on your invoice/receipt and we’ll do everything reasonably possible to resolve your concerns. If you’re still not satisfied please write to our offices in the UK within 28 days of returning home. If you’ve special needs which prevent you from writing to us then (where possible) we will accept details of your complaint over the telephone.
|The address to send complaints to is:|
Thomas Cook Sport
8th Floor Cardinal House
20 St Mary's Parsonage
We would point out that failure to follow the above procedures and/or failure to complain within 28 days of your return may reduce or extinguish any rights you have to claim compensation from us or any relevant supplier. Any such rights will be reduced or extinguished if, had you followed the above procedures, steps could have been taken by you or us to reduce or prevent any loss or damage suffered by you. It’s difficult and sometimes impossible to properly to investigate a complaint if we’re not told about it reasonably quickly once your trip is over. Your right to claim compensation may also be reduced or extinguished should you have delayed notifying us of your during or after your trip, preventing us from carrying out a proper investigation. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the ABTA Code of Conduct and ABTA’s assistance in resolving disputes can be found on www.abta.com.
D18. Data Protection
D19. Your Responsibility
We want all our customers to have an enjoyable and carefree trip, but you must remember that you’re responsible for your actions and the affect your actions may have on others. If we (or another person in authority) believe your actions could upset other customers, our suppliers or our own staff, or put them in danger, we or our suppliers may ask you to leave your booked accommodation, and/or offload you or prevent you from boarding the aircraft or other means of transport. Our suppliers will deny boarding or impose additional conditions of carriage on any passenger who is intoxicated and/or disruptive or found to be smoking on board the aircraft or other means of transport, and we’ll not pay compensation, make refunds, or cover any expenses you suffer as a result. We and/or the accommodation/venue owner will hold you and the members of your travelling party jointly and individually liable for any damage to the accommodation, furniture, apparatus or other materials located within the accommodation, and for any damage caused at or to a venue, together with any legal costs we or the venue/accommodation owner incur in pursuing a claim. It’s your duty to report any breakages, defects or damage to an appropriate person immediately. You also have a duty to act responsibly at the Event. Venue officials or the police may refuse your entry or eject you from the venue if you are (or are suspected to be) intoxicated, are abusive, or your actions/behaviour is inappropriate or in breach of the club’s or venue’s rules (which includes supporting the opposing team for which your ticket relates). In this event, TC Sport can’t become involved in any dispute, you may be prevented from using the transport services or have additional conditions of carriage imposed on you, and we’ll not pay compensation, make any refund, reimburse any expenses you suffer as a result or otherwise have any liability to you.
D20. Financial Protection
Flight-inclusive Packages and flights:
The flight-inclusive Package bookings provided by us from the UK are financially protected by the ATOL scheme. We hold an ATOL issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, with the contact telephone number 0333 103 6350 and email address email@example.com. Our ATOL number is 1179. When you buy a flight inclusive Package from us you will receive an ATOL Certificate, which will list what is financially protected, where you can get information on what this means for you, and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be reassigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Where you book through an travel agent money accepted by our agents from you is held by that agent on behalf and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agent’s obligation to pay it to the ATOL holder for so long as the ATOL holder does not fail. If the ATOL holder fails, any money held at that time by the agent or subsequently accepted from you by our agent is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to the principal ATOL holder.
Packages without flights: When you book a Package that does not include a flight, financial protection is provided by the bond we hold with ABTA – The Travel Association, 30 Park Street, London, SE1 9EQ.
Non-Package Arrangements: For any other non-Package bookings or single components, your Arrangements may not be financially protected. If this is important to you, please enquire at the time of booking or arrange suitable travel insurance to protect you.
Please note, not all Arrangements we sell are financially protected, such as accommodation on its own, or only a ticket. Please ask for details.
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